KYC & AML Policy for 1win Sri-Lanka

Introduction

At 1win Sri-Lanka, the safety and security of our players are paramount. Our comprehensive Know Your Customer (KYC) and Anti-Money Laundering (AML) policies have been designed to create a secure betting environment, protect our community, and ensure that we comply with both local and international regulations. This document outlines the principles, procedures, and measures we have implemented to verify customer identities, monitor financial transactions, and prevent illicit activities on our platform.

Purpose and Scope

Our KYC & AML policy is an essential part of our commitment to responsible gaming and regulatory compliance. The purpose of this policy is to:

• Verify the identity of every customer using our services.
• Prevent the platform from being used for illegal activities such as money laundering and fraud.
• Ensure transparency and traceability of financial transactions.
• Provide a secure and fair gaming experience for all users.

These policies apply to all users of the 1win Sri-Lanka platform, regardless of the volume or frequency of their transactions.

Regulatory Framework

1win Sri-Lanka operates under strict regulatory guidelines as required by Sri-Lankan law and international standards. Our KYC & AML procedures are aligned with:

• Local financial and gaming regulations.
• International anti-money laundering standards.
• Best practices within the online betting and casino industry.
• Requirements set forth by our licensing authorities.

Compliance with these regulations is not optional—it is a core part of how we operate and protect both our users and our business.

The KYC Process

Customer Identification

When you register with 1win Sri-Lanka, you are required to provide accurate personal information. This includes, but is not limited to:

• Your full name, date of birth, and residential address.
• Contact information such as your email address and phone number.
• Government-issued identification (for example, a passport, national ID, or driver’s license).
• Proof of address, such as a recent utility bill or bank statement.

This information is used to confirm your identity and to ensure that only eligible and verified users can access our services.

Verification Procedures

Once you have submitted your personal details, our dedicated verification team reviews the information to ensure its accuracy. The verification process may include:

• Cross-checking your details against public records or trusted databases.
• Validating the authenticity of identification documents.
• Requesting additional documentation if any discrepancies or uncertainties are detected.

Your prompt cooperation during the verification process helps us maintain a secure and trustworthy gaming environment.

AML Measures

Transaction Monitoring

Our AML procedures are designed to detect and prevent money laundering and fraudulent activities. We employ advanced monitoring systems that continuously analyze all transactions on our platform. Key elements of our transaction monitoring include:

• Real-Time Analytics: Automated tools scan transactions for irregularities or patterns that may indicate illicit activity.
• Threshold Alerts: Transactions exceeding predetermined thresholds trigger alerts for further review.
• Pattern Recognition: Our systems look for anomalies such as rapid, repetitive deposits or withdrawals, or activity that does not align with your established betting behavior.

These measures enable us to quickly identify and act upon any suspicious transactions.

Reporting and Escalation

In cases where suspicious activity is detected, our internal protocols require:

• Immediate investigation by our compliance team.
• Documentation of the activity in detail.
• Reporting to the appropriate regulatory and law enforcement authorities in accordance with legal obligations.

Such procedures ensure that our platform remains free from criminal activity and that our users are protected from the risks associated with money laundering and fraud.

Customer Cooperation and Responsibilities

Providing Accurate Information

Your cooperation is crucial to the effectiveness of our KYC & AML policies. You must provide complete, accurate, and up-to-date information during registration and whenever changes occur. Failing to do so can result in restrictions or suspension of your account. It is your responsibility to:

• Update any personal details promptly.
• Respond to additional verification requests in a timely manner.
• Ensure that all submitted information is true and accurate.

Recognizing Your Role

By using our services, you acknowledge that you play an important role in maintaining a secure betting environment. We are here to support you, but your active participation in verifying your identity and monitoring your transactions is essential.

Data Protection and Privacy

Secure Data Handling

All personal data collected during the KYC and AML processes is handled with the utmost care. Our privacy practices ensure that:

• Encryption: Data transmitted between your device and our servers is encrypted using state-of-the-art TLS/SSL protocols.
• Access Control: Only authorized personnel have access to your personal information.
• Secure Storage: Your data is stored on secure servers with comprehensive backup and disaster recovery procedures.

Data Retention and Anonymization

We retain your data only for as long as necessary to meet our regulatory obligations and the purposes for which it was collected. Once it is no longer required, data is securely deleted or anonymized to protect your privacy.

Continuous Monitoring and Review

Ongoing Verification

KYC is not a one-time process. We continually monitor user activity and may periodically request updated documentation to ensure that your information remains current. This proactive approach helps us:

• Detect any changes in your risk profile.
• Prevent fraudulent activities before they escalate.
• Maintain a secure and trustworthy platform.

Regular Policy Updates

We review and update our KYC & AML policies regularly to adapt to new regulations, emerging threats, and evolving industry standards. Your feedback is always welcome as we strive to enhance our practices.

Training and Awareness

Staff Training

Our compliance team receives regular training on the latest KYC & AML procedures, regulatory changes, and emerging trends in financial crime prevention. This continuous education ensures that we are always prepared to handle any challenges that may arise.

User Education

We believe that an informed user is an empowered user. Our website offers educational resources, including articles and FAQs, to help you understand the importance of KYC & AML measures and how they protect you.