Privacy Policy for 1win Sri-Lanka

Introduction

At 1win Sri-Lanka, protecting your personal information is a top priority. We are committed to ensuring that your data is processed in a secure, fair, and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online betting and casino services. Our goal is to provide a safe online gaming environment that adheres to international data protection standards and local regulations.

Scope and Applicability

This Privacy Policy applies to all services provided by 1win Sri-Lanka through our online platform, including our website and mobile applications. It explains how we handle information collected from you during registration, account management, betting activities, customer support, and other interactions with our platform.

By using our services, you agree to the practices outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

Definitions

• Personal Data: Any information that can directly or indirectly identify you, such as your name, address, email, telephone number, payment details, or any other information provided to us.
• Processing: Any operation performed on your personal data, including collection, storage, use, transfer, and deletion.
• 1win Sri-Lanka: Refers to the online betting and casino platform operated by 1win in Sri-Lanka.
• User/You: Any individual who accesses or uses our services.

Information We Collect

Data Provided by You

When you register on our platform or use our services, you provide us with personal information that includes:

• Account Registration: Your full name, date of birth, residential address, email address, and telephone number.
• Verification Documents: Copies of government-issued identification, proof of address, and any other documentation required for account verification and compliance with local regulatory standards.
• Transactional Data: Details of your betting activities, deposit and withdrawal information, and payment method details.
• Customer Support: Information you provide when contacting our support team, including queries, feedback, and chat logs.

Automatically Collected Data

Our system automatically collects certain data when you interact with our website or mobile applications. This data includes:

• Device Information: Your IP address, device type, operating system, and browser type.
• Usage Data: Information about how you navigate our site, including pages visited, time spent on the site, and the date and time of your visit.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to enhance your user experience and to analyze site usage.

How We Use Your Information

Service Provision and Improvement

Your personal data is primarily used to operate and improve our online casino services. This includes:

• Account Management: Creating and managing your account, verifying your identity, and processing transactions.
• Customer Support: Responding to your inquiries and resolving any issues that you may have.
• Service Enhancement: Analyzing usage patterns to optimize the functionality of our platform and to offer personalized services.

Communication

We use your contact details to:

• Notify You: Send important updates, service changes, promotional offers, and security alerts.
• Feedback Collection: Gather feedback to improve our services and user experience.

Legal and Regulatory Compliance

We process your data to ensure compliance with applicable laws and regulatory requirements, including:

• Anti-Money Laundering (AML): Verifying your identity and monitoring transactions to prevent fraudulent activities.
• Responsible Gaming: Ensuring a safe gaming environment through monitoring and support initiatives.
• Regulatory Reporting: Maintaining records as required by local and international regulations.

Marketing and Promotions

With your consent, we may use your information for direct marketing purposes. You can opt out of these communications at any time by following the unsubscribe instructions provided in our emails or by contacting our support team.

How We Protect Your Data

Security Measures

1win Sri-Lanka employs a range of industry-standard security measures to protect your personal data:

• Encryption: We use TLS/SSL encryption to secure data transmitted between your device and our servers.
• Access Controls: Only authorized personnel have access to your personal data, and access is strictly controlled.
• Data Storage: Your data is stored on secure servers with regular security audits to ensure protection against unauthorized access.
• Monitoring: We continuously monitor our systems for any potential security breaches and act swiftly to address vulnerabilities.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. This may include retaining data for legal compliance, dispute resolution, and enforcing our agreements with you. Once your data is no longer required, we will securely delete or anonymize it.

Your Rights and Choices

Access and Correction

You have the right to request access to your personal data and to ask for corrections if you believe that any information is inaccurate or incomplete. You can do this through your account settings or by contacting our support team.

Data Deletion and Restriction

In certain circumstances, you may request the deletion or restriction of your personal data. Please note that we may need to retain certain information for legal, regulatory, or internal purposes even if you request deletion.

Opting Out

If you no longer wish to receive marketing communications from us, you can opt out at any time by following the unsubscribe instructions in our emails or contacting our support team.

Data Sharing and Third Parties

Service Providers and Partners

We may share your personal data with trusted third-party service providers who assist us in operating our platform, processing transactions, and delivering customer support. These third parties are bound by strict confidentiality and security obligations.

Legal Requirements

In certain cases, we may be required to disclose your personal data to comply with legal obligations, respond to legal claims, or protect the rights and safety of our users or others.

International Data Transfers

Your personal data may be transferred to and processed in countries outside of Sri-Lanka. When this happens, we ensure that appropriate safeguards are in place to protect your data in accordance with international data protection standards.

Updates to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or industry standards. Significant changes will be communicated to you via our website or through direct notifications. We encourage you to review this policy regularly to stay informed about how your data is protected.